Do you have some questions?
Location
1/1002, Sarvoday Hill, Cholegaon, Near Balaji Nagar, 90 Ft. Road, Thakurli, MAHARSHTRA, THANE, Pin 421201
Frequently Asked Questions
Ordering from PopDrop
Mumbai: Orders are delivered within 2 working days.
Other Cities: Delivery may take up to 5 working days, depending on inventory and courier transit times.
Note: All India orders placed on Friday (after 3 PM), Saturday, or Sunday will be dispatched on Monday morning.
Mumbai: If you’re unavailable at the delivery address, our team will try contacting you on your registered mobile number. Your order will be rescheduled only after your confirmation.
Other Cities: Our courier partner will attempt delivery and contact you directly. If the contact/shipping details are incorrect or you’re unavailable, the order will be returned to the nearest hub. A re-attempt will be made, but in such cases, PopDrop will not be liable for complaints related to product melting.
Orders can only be changed or cancelled before dispatch from our warehouse.
Please email us at hello@popdrop.in with your order number, date of order, and reason for cancellation, or contact our customer support team.
Once the cancellation is confirmed, you may place a new order.
After dispatch, changes, cancellations, or refunds will not be possible.
Yes! You can place multiple orders. Each order will be processed, packed, and delivered separately.
For bulk, corporate, or gifting orders, please email us at gifting@popdrop.in or call us at +91 77380 92177.
We’re available Monday to Saturday, 9:30 AM – 6:30 PM IST (excluding public holidays).
Yes, you can. Please share your order details with our customer support team on WhatsApp and we’ll assist you with the update.
Our website only allows you to place orders for items that are in stock. In the rare event that an out-of-stock item is mistakenly ordered, our support team will contact you and help you with the next steps.
Please check your order at the time of delivery.
If you notice any issue later, contact us within 24 hours of delivery at hello@popdrop.in or call us at +91 77380 92177 (Monday to Saturday, 10 AM – 7 PM IST, excluding public holidays).
After 24 hours, PopDrop will not be liable for such complaints.
Order & Returns – PopDrop
We’re sorry, but we do not offer compensation for delivery delays.
However, if your order is not delivered within 72 hours, you can contact us at hello@popdrop.in to cancel your order.
Yes, you can cancel your order before it is dispatched from our warehouse.
Email us at hello@popdrop.in with your order number, order date, and reason for cancellation, or
Call our customer helpline: 1800-120-2278 (Monday–Saturday, 10 AM to 7 PM IST, excluding public holidays).
Our team will assist you with the cancellation, and once confirmed, we’ll initiate your refund.
Please note: Orders cannot be cancelled once they have been dispatched.
No, there are no extra charges for cancelling an order. The full amount you paid will be refunded.
Refunds are processed back to the same payment method used for the purchase (credit/debit card, UPI, etc.).
It usually takes 7–10 business days for the refund to reflect in your account, depending on your bank’s policies.
Our products are temperature sensitive and need proper storage to maintain quality:
Chocolates:
Store in a cool, dry, and dark place (ideal: 18–22°C).
Avoid refrigeration – below 15°C, chocolate hardens, loses flavor, and may develop a whitish layer (sugar bloom).
If refrigerated, let it rest at room temperature for at least 4 hours before consuming.
Drinks / Canned Drinks:
Store in a cool and dry place, away from direct sunlight and heat.
Best served chilled – refrigerate before consumption for the perfect experience.
Do not freeze cans, as this may affect the taste and carbonation.
We ensure your products reach you in perfect condition, but once delivered, please store them with the same care we take while shipping them from across the world! 🌍✨
